Ấn phẩm:
Digital capacity of human resources at commercial banks: A study from commercial banks in Hanoi, Vietnam
Tóm tắt
Governments and businesses pay great attention to the digital capabilities of human resources in general and at commercial banks in particular. Currently, commercial banks are also having to transform digitally to meet development needs, especially in the 4.0 revolution and after the Covid-19 pandemic. Commercial banks in Vietnam are both actively transforming digitally and recovering after Covid-19. One of the factors determining the bank's digital transformation is the quality of human resources. Human resources in commercial banks must also have certain digital capabilities to serve their jobs. What is the current state of their digital capabilities? What factors influence to develop their digital capabilities? The study examines factors affecting the digital capabilities of human resources at commercial banks. How do factors such as gender, age, Education level, Professional expertise, use of Technology and frequency of digital training impact workers' digital competencies? This study is based on survey data at commercial banks in Hanoi city (Vietnam) to calculate. The results show that all factors affecting the digital capacity of commercial bank human resources are Education level (TD), Professional expertise (CM), use of Technology (SD) and Training frequency (DT), of which two The most influential factors are the use of technology and education level.
Mô tả
Tác giả
Dang Thi Thuy Duyen
Giang Thi Thu Huyen
Dang Thi Huyen Anh
Giang Thi Thu Huyen
Dang Thi Huyen Anh
Tác giả khác
Người hướng dẫn
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Nhà xuất bản
Học Viện Tài chính
Năm xuất bản
2023
ISSN tạp chí
Nhan đề tập
Từ khóa chủ đề
Digital capacity , Commercial banking , Digital transformation
Địa chỉ truy cập
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