Ấn phẩm:
Determinant of “single window inspection/single stop inspection” success: evidence of lao bao (Vietnam) and densavanh (Lao pdr) international border gates
Tóm tắt
This paper discusses and provides evidence on the Single Window Inspection/Single Stop Inspection (SWI/SSI) at the international border gates of Lao Bao (Vietnam) and Densavanh (Lao PDR). The study aims to measure the level of services provided by SWI/SSI at these border gates, analyze the necessary and sufficient conditions for the successful operation of SWI/SSI, and evaluate enterprise satisfaction with the use of SWI/SSI. A structured questionnaire was developed based on the SERVQUAL model, incorporating public service characteristics and the peculiarities of the SWI/SSI model. The survey was conducted among 231 enterprises engaged in trade through the Lao Bao (Vietnam) and Densavanh (Lao PDR) international border gates. Statistical tools in SPSS were used to calculate the means and perform linear regression analysis. The findings shed light on the factors contributing to the success or failure of the SWI/SSI model.
Mô tả
Tác giả
Thai Thi Hong Minh PhD
Tác giả khác
Người hướng dẫn
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Nhà xuất bản
Học Viện Tài chính
Năm xuất bản
2023
ISSN tạp chí
Nhan đề tập
Từ khóa chủ đề
SWI/SSI , Service quality in the customs sector
Địa chỉ truy cập
Vui lòng sử dụng ứng dụng DRM AOF để đọc tài liệu số
